Privacy Policy
Last Updated: 26-09-2023
Thank you for visiting FLEXBO (“we,” “our,” or “us”). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you interact with our website or purchase products from us.
By using our website, you consent to the practices described in this Privacy Policy. We may update this policy from time to time, so please check back regularly for any changes. Your continued use of our website signifies your acceptance of any updates.
1. Information We Collect
We collect various types of information when you visit our website, make purchases, or communicate with us, including:
1.1. Personal Information: This may include your name, email address, postal address, phone number, and payment information when you make a purchase.
1.2. Non-Personal Information: We may collect non-personal information such as your IP address, browser type, and browsing history. This information helps us improve our website and better understand user behavior.
1.3. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to manage cookies, but please note that disabling cookies may affect your experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1. Order Processing: To process and fulfill your orders, including order confirmation, shipment tracking, and customer support.
2.2. Communication: To communicate with you regarding your orders, respond to your inquiries, and provide information about our products and promotions (if you opt-in to receive such communications).
2.3. Website Improvement: To improve the functionality and user experience of our website and to analyze trends and user behavior.
2.4. Marketing: With your consent, we may use your personal information to send you marketing communications and promotions. You can opt-out at any time.
3. Sharing Your Information
We may share your information with trusted third parties for specific purposes, such as:
3.1. Service Providers: We may share your information with third-party service providers who assist us in processing orders, shipping products, and providing customer support.
3.2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
3.3. Business Transactions: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.
4. Security
We take the security of your personal information seriously and have implemented reasonable safeguards to protect it. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights and choices regarding your personal information, including:
5.1. Access and Correction: You can request access to and correction of your personal information by contacting us.
5.2. Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or maintain information from children under 13 years of age.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]
Thank you for choosing FLEXBO. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.
Refund & Return Policy
Last Updated: 26-09-2023
Thank you for shopping at FLEXBO (“we,” “our,” or “us”). We want to ensure your complete satisfaction with every purchase you make on our website. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns of products for any reason within [Insert Number] days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags and labels intact.
2. How to Initiate a Return
To initiate a return, please follow these steps:
2.1. Contact Customer Support: Send an email to [Insert Customer Support Email] or contact our customer support team at [Insert Customer Support Phone Number] to request a Return Authorization Number (RAN).
2.2. Pack the Item: Carefully package the item to prevent damage during transit. Include a copy of the original invoice or packing slip along with the RAN provided.
2.3. Shipping: Ship the item to the address provided with the RAN. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped).
3. Refunds
Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund. If your return is approved, we will process the refund to your original payment method within 7 to 10 working days.
4. Exchanges
If you received a defective or damaged item and would like to exchange it for the same product, please contact our customer support team at [email protected] or 01701-817097. We will arrange for a replacement to be shipped to you.
5. Non-Refundable Items
Some items are not eligible for returns or refunds, including:
5.1. Gift Cards: Gift cards and e-gift cards are non-refundable and cannot be exchanged for cash.
5.2.Sale Items: Items marked as “Sale” are non-returnable and non-refundable.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been shipped, it cannot be canceled.
7. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at [email protected] or 01701-817097.
We value your satisfaction and strive to provide you with high-quality products and excellent customer service. Thank you for choosing FLEXBO for your men’s clothing needs.
Phone – 01701-817097
Email- [email protected]
Address –KA-59/2,Nadda,Gulshan., Dhaka, Bangladesh
Trade License – 3252556257